Frequently Asked Questions

About Bellisimo Diamonds

What makes Bellisimo Diamonds different?

We specialize in lab-grown diamonds and custom-designed rings without the traditional retail markup. With over 30 years in the diamond and gold industry, our family-owned business offers luxury without compromise.

Are lab-grown diamonds considered real diamonds?

Yes. Lab-grown diamonds are real diamonds in every way—physically, chemically, and optically identical to mined diamonds. The only difference is their origin: they're grown in a lab instead of formed underground over millions of years.

Do you offer a price match guarantee?

Yes. If you find a comparable lab diamond at a lower price from another reputable retailer, we’ll match it. Our goal is to offer the best value in luxury lab diamonds.

Where are you based?

We are based in Dallas, Texas and offer virtual consultations worldwide.

Custom Jewelry & Orders

Do you offer custom designs?

Yes. Most of our engagement rings are made-to-order. You can work with our experts to create a one-of-a-kind piece.

How do I start a custom order?

Start by filling out our consultation form or booking a virtual appointment. We’ll guide you through design, diamond selection, and pricing.

How long does it take to make a custom ring?

Custom rings typically take 2–4 weeks from final design approval to completion. Rush options may be available.

Can I see a CAD before confirming?

Yes. You’ll receive a CAD (Computer-Aided Design) rendering to approve before production begins.

Pricing & Payment

Why are your prices so affordable?

We cut out the middleman and source diamonds directly. This allows us to offer luxury at more transparent, accessible prices.

What payment options do you accept?

We accept all major credit cards, Apple Pay, and bank transfers. Financing options may also be available at checkout.

Shipping & Returns

Do you ship internationally?

Yes. We offer secure international shipping with full insurance. Shipping costs and delivery times may vary by destination.

Is shipping free? 

U.S. orders receive complimentary insured shipping. International shipping fees are calculated at checkout.

Do you accept returns?

Yes. We offer a 30-day return window for most non-custom pieces. Custom and made-to-order designs are final sale. Please contact us for approval and instructions before sending back any item.

Repairs & Resizing

Do you offer resizing?

Yes. We offer one complimentary resizing on all engagement rings within 30 days of delivery.

What if my ring needs a repair?

We stand behind the quality of our work. If you need a repair, please contact us and we’ll guide you through the next steps.

Consultations & Diamond Selection

Can I see diamonds before choosing?

Absolutely. During your consultation, we’ll present a curated selection of diamonds based on your preferences and budget.

What if I want help selecting a diamond?

You can choose “Let Our Experts Select” at checkout or book a virtual call for personalized guidance.

Need assistance?

If you experience any problems with our website or your order placed on this website, for example, editing the details of an order, including shipping, sizing, addresses, or cancellation, please feel free to send us a message by clicking the button below. You can also contact us by email at info@bellisimodiamonds.com.

  • Email Us

    Email Our team

  • Support

    +1 (853) 123-4567

  • Live Chat

    Start a conversation

1 3

VIrtual Appointment

See Bellisimo jewelry up close with a personal appointment. Explore engagement rings, diamonds, and fine jewelry in person through your device.

Book Appointment